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If you’re not 100% satisfied with you order. You can ask for an exchange or refund within 30 days of the date you received your order.


To request an exchange or refund, please email us at info@balmytowels.com with your order number and request in the subject line of your email (e.g. Exchange Order #123456) or fill in the form in the section above.


We’ll contact you within 24-48 hours and provide you with a return/exchange confirmation number to include on your package so we can trace it once it arrives to our facilities.


Check our complete exchanges & return policy here