We only use premium OEKO-TEX certified cotton and bamboo yarns to make our towels. We have different textile compositions, but most of our products are 100% Premium Turkish Cotton or 90% Bamboo/10% Premium Turkish Cotton.

You can find all the information you need on our fabrics here.

Our towels are super easy to care for! We suggest you wash them in cold to medium water and tumble dry to ensure the fabrics preserve their special capabilities of absorption and softness.

Please consult our fabrics page for full information on how to care for your Balmy here.

Your Balmy Towel should last you through years of washes with proper care, but since we do not prewash them, it is possible that you may notice slight shrinkage after the first wash. However, because even our smallest towels come in larger sizes than standard towels, it is unlikely that you will notice the shrinkage.

We have your comfort at heart! This is why even our smallest towel is bigger than the largest traditional bath/beach towel you can find on the market. We have two categories of sizes - our regular towels and our maxi towels. Although we call them our regular towels, the smallest size they come in is 35’’x67’’ (90cm x 170cm) and they go up to 39’’ x 70’’ (100cm x 180cm), which is 50% bigger than the average regular beach towel.

Our maxi towels (beach blankets) range from 55’’ x 78’’ (140cm x 200cm) to 59’’ x 87’’ (150cm x 220cm), which leaves you enough room for 3-4 people to lie down. The best part is that even though they are super big, they’re still compact enough to fit in your bag!

Consult our product page to learn more here.

Absolutely, we love hearing from you! Please make all the suggestions and recommendations you feel could make us better or let us know what you love about Balmy Towels by emailing us at saskiathuot@gmail.com

The customer is responsible for paying customs duties and taxes levied by the respective country involved in the shipment. Balmy Towels will not reimburse payments made for such. Customs policies vary from country to country and we can not anticipate this. If you are unsure of charges and whether you will be affected, please inquire with your local customs office first.

Note that all our orders ship from Canada, therefore if your shipping address is in Canada you won’t be charged any customs duties or taxes.

Une fois votre commande passée, vous recevrez automatiquement un e-mail de confirmation. Dès que votre commande aura été traitée et sera prête à quitter notre entrepôt, vous recevrez un autre e-mail contenant les informations d'expédition.

Si vous n'avez pas reçu d'e-mail de Balmy Towels quelques heures après avoir passé votre commande, veuillez vérifier votre dossier spam. Il est également possible que vous ayez saisi une mauvaise adresse e-mail ou qu'elle ait été mal orthographiée lors du paiement.

Si vous pensez nous avoir communiqué une adresse e-mail incorrecte, veuillez nous envoyer un e-mail à saskiathuot@gmail.com afin que les informations nécessaires soient envoyées à votre adresse e-mail correcte.

If the tracking information states that your items have been delivered but you have not received them, please check around your neighborhood in case another home received them by mistake or that they were signed for by someone else at your shipping address.

We are always willing to provide assistance when this happens. However, Balmy Towels is not responsible for lost or stolen packages if delivery has been confirmed through the order tracker. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

If your order has not yet shipped, email us at saskiathuot@gmail.com with the new address and order number and we can adjust it for you. If the order has already been processed and shipped, we’re not able to adjust the address for you but you can call your courier and they will be able to adjust it for you. We are not responsible if an order was placed with a wrong/invalid/incomplete address and has already been shipped.

If your order was shipped with DHL, you can call 1-(855)-345-7447 and provide the tracking number or go online, here.

If your order was shipped with Canada Post, please email us at saskiathuot@gmail.com as a claim must be opened.

All shipments require a signature upon delivery, so we do not ship to PO Boxes, APO or FPO addresses.

Furthermore, the customer is responsible for any costs incurred if their package is redirected to our warehouse and marked as unclaimed or undeliverable due to an invalid/incomplete address.

Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to Balmy Towels. Keep in mind that this amount is dependent on your country. We suggest you check your country’s custom agency regulations to estimate the duties and taxes prior to placing your order to avoid any surprises.

We can edit or cancel your order as long as it has not yet been processed or packaged. We’re not able to add items to an existing order. If you’d like to add more items, place a new order and provide us with both order numbers as soon as you can; our team will merge them before shipping and reimburse any shipping fees, if eligible.

Keep in mind that orders can get processed very fast, so please send us an email at saskiathuot@gmail.com as soon as possible so we can assist you in modifying or cancelling your current order.

We feel you! Unfortunately, our system does not let us apply a promo code after an order has been placed and we can’t issue a credit or reimburse the value of the discount code.

A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discounts. Balmy Towels has the right to hold and or cancel orders that use more than one discount code.

Notre entreprise est canadienne ; par conséquent, nous utilisons le dollar canadien comme devise de référence sur notre site Web. Bien que vous puissiez voir un équivalent en USD lorsque vous magasinez depuis n'importe quel autre endroit dans le monde, votre compte bancaire sera débité en CAD.

We’re sorry to hear that you’re not 100% satisfied with your order. You can request an exchange or refund within 30 days of the date you received your order. To request an exchange or refund, please email us at saskiathuot@gmail.com with your order number and request in the subject line of your email (e.g. Exchange Order #123456) or fill in the form on our Shipping & Returns page here. We’ll contact you within 24-48 hours and provide you with a return/exchange confirmation number to include on your package so we can trace it once it arrives at our facilities. Please do not ship anything back before you receive the RA# from us.

All items must be returned in their original condition, unused, unwashed, and undamaged. If we receive a towel that is not in its original condition, we will not accept it and it will be returned to you at your own expense.

The buyer is responsible for all return costs—including shipping, duties, and taxes. These are not covered and will not be reimbursed by us. We reserve the right to refuse a return that has unpaid duties and taxes charged to us. We will not be responsible for lost packages as this is out of our control; therefore, we suggest you send back your package insured with a tracking number.

Note: If your original order was paid using a PayPal account, they offer a service to cover and refund return shipping costs. Please see your country's local PayPal website for more information.

Once your package has been received and inspected to make sure it meets our return standards, you’ll receive an email with a promo code so you can place your exchange order or a confirmation email that we’ve issued the refund. Note that it can take up to 5 business days before you see the refund in your bank account.

We do not refund the amount you’ve paid for shipping since this amount was already given to the delivery courier. We will deduct 4$CAD for our administrative and repackaging fee, but won’t deduct the amount we paid in shipping if you have received free shipping.

Rest assured that we make it a point to inform our customers that we have received their package as soon as it is delivered to our warehouse. However, we highly suggest that you keep the tracking number for your returned item in order to stay up to date with the exchange process, as we are not responsible if a package is lost in transit to our warehouse.

Once your package has been received and inspected to ensure it meets our return standards, you will receive an email with a promo code so that you can place your exchange order, or a confirmation email stating that we have issued the refund. Please note that it can take up to 5 business days for the refund to appear in your bank account.

All our styles are inspected before being shipped to ensure that the highest quality garments are being sent to you. In the unlikely event that your product is defective, contact us at saskiathuot@gmail.com within 1 month of receipt. Please include images showing the faulty/damaged product. We'll make sure to sort out the problem quickly.

Additionally, we cannot be held liable for any damage beyond normal wear and tear.

Tout d'abord, désolé, c'est de notre faute ! Bien que toutes les mesures soient en place pour éviter cela, des erreurs peuvent se produire car nous expédions de nombreuses commandes depuis notre entrepôt chaque jour. Veuillez nous contacter dès que vous le remarquez à saskiathuot@gmail.com et nous réglerons ce problème rapidement.