We’re sorry to hear that you’re not 100% satisfied with you order. You can ask for an exchange or refund within 30 days of the date you received your order. To request an exchange or refund, please email us at email@example.com with your order number and request in the subject line of your email (e.g. Exchange Order #123456) or fill in the form on our Shipping & Returns page here. We’ll contact you within 24-48 hours and provide you with a return/exchange confirmation number to include on your package so we can trace it once it arrives to our facilities. Please do not ship anything back before you get the RA# from us.
All items must be returned in original condition, unused, unwashed and undamaged. If we receive a towel that is not in its original condition, we will not accept it and it will be returned to you at your own costs.
The buyer is responsible for all return costs—including shipping, duties, and taxes. These are not covered and will not be reimbursed by us. We reserve the right to refuse a return that has unpaid duties and taxes being charged to us. We will not be responsible for lost packages as this is out of our control therefore, we suggest you send back your package insured with a tracking number.
Note: If your original order was paid using a PayPal account, they offer a service to cover and refund return shipment costs. Please see your country's local Paypal website for more info.
Once your package has been received and inspected to make sure it meets our return standards, you’ll receive an email with a promo code so you can place your exchange order or a confirmation email that we’ve issued the refund. Note that it can take up to 5 business days before you see the refund in your bank account.